Advanced New ticket Login

General Issues (3 articles)

How to Access Think Central for Students
Updated: Monday, December 5, 2022 chromebook think central
Access Sub Account and Drive in Google Chrome
Updated: Thursday, May 19, 2022 chrome sub sub account sub drive sub sign in substitute
FGSD Helpful Links
Updated: Tuesday, October 17, 2017

Login Issues (1 articles)

How to Install and Connect to the VPN
Updated: Thursday, July 28, 2022 anyconnect cisco anyconnect network remote remote access remote connection telecommuting virtual private network vpn

Accounts

Password Reset (3 articles)

Windows Password Reset
Updated: Wednesday, February 8, 2023
MacBook Password Reset
Updated: Friday, January 27, 2023
FGSD Account Password Reset Updated
Updated: Thursday, March 16, 2023

Student Account (2 articles)

How to log into Chromebooks using a Clever Badge
Updated: Monday, October 10, 2022 chromebook login clever clever badge login student account student login
How to Print Clever Badges
Updated: Monday, March 9, 2020 badge badges clever clever badge student account student login

User Accounts (2 articles)

2-Step Verification
Updated: Thursday, October 7, 2021 2 factor 2 step 2-factor 2-step authentication. google apps g-suite
Substitute Staff Account (Mac and PC)
Updated: Thursday, February 16, 2023

Hardware

3D Printer (4 articles)

How to level the FlashForge 3D Printer
Updated: Thursday, October 17, 2019 3d 3d print 3d printer flashforge flashforge finder level leveling printer
How to power on/off the Flashforge 3D printer
Updated: Thursday, October 17, 2019 3d 3d print 3d printer flashforge flashforge finder
TOYBOX 3D printer setup and app use
Updated: Wednesday, November 13, 2019 3d 3d print 3d printer flashforge flashforge finder toybox
3D Printing with the Flashforge Finder
Updated: Thursday, May 2, 2019 3d 3d print 3d printer finder flashforge print

Chromebook (16 articles)

How to turn ON/OFF Accessibility Settings on a Chromebook new
Wednesday, March 8, 2023 chromevox docked magnifier screen magnifier spoken feedback
Adding a Printer to a Chromebook (local user)
Updated: Friday, January 6, 2023 chromebook printer
Chromebook login - Español
Tuesday, April 7, 2020
Chromebook Login
Updated: Tuesday, March 31, 2020
How to enable Webcam on a Chromebook for use in apps like Google hangouts
Monday, March 30, 2020 google hangouts meet webcam

Copier (6 articles)

Print Release - manual preference adjustment (Macbook)
Updated: Thursday, February 13, 2020
High School Mac OS Copier Print Release Function and Print Job Retrieval
Monday, April 1, 2019 copier printer printer setting
High School Windows Copier Print Release Function and Print Job Retrieval
Updated: Monday, April 1, 2019 copier printer printer setting
Add an email address to Konica bizhub 754 & 454 copier
Updated: Tuesday, May 15, 2018 add email copy machine email address konica scan scanner scanning
How to set up copier codes for Konica copiers
Updated: Wednesday, June 6, 2018 account track code codes copier konica

Document Camera (1 articles)

iPad and Macbook connection guide for use as Doc Cam in Zoom
Thursday, October 15, 2020 doc cam instructional assistant ipad macbook zoom

Fax (1 articles)

Testing a Fax Send and Receive
Updated: Thursday, November 3, 2022

iPad (5 articles)

Wipe and Enroll iPad as staff device
Updated: Wednesday, May 19, 2021 ipad
iPad will NOT connect to Self-Service
Updated: Tuesday, October 9, 2018
Setup Student iPad
Updated: Thursday, January 31, 2019
Setup Staff iPad
Updated: Friday, October 5, 2018
Apple Device Summer Storage
Updated: Wednesday, June 13, 2018

Laptop (2 articles)

Dell Laptop Audio Settings
Updated: Wednesday, November 16, 2022 detects communication activityopen enable audio enhancements sound control panelfrom
CAMERA on Win10 laptop (let apps use cam)
Updated: Monday, March 30, 2020 camera google hangouts laptop webcam win10

Macbook (3 articles)

How to check your AUDIO OUTPUT on your new MACBOOK M1 Air laptop
Friday, September 16, 2022 3.5mm jack bluetooth external speakers macbook air sound
MacBook SMC and NVRAM Reset (Intel models only)
Updated: Friday, September 23, 2022
How to Log In to an FGSD IA Macbook
Updated: Friday, March 12, 2021 classified ia instructional assistant ipad doc cam macbook zoom

Other (4 articles)

Sodexo Time Clock Ethernet Access
Wednesday, January 25, 2023 adp intouch 9000 kitchen clock sodexo time clock
Meeting Owl Camera Instructions
Updated: Tuesday, January 31, 2023 camera meeting owl meeting owl camera microphone speaker zoom camera
{INFORMATIVE} Cable Connector Guides
Thursday, September 12, 2019
How to use a Verizon Jetpack
Thursday, June 13, 2019 jetpack verizon

Printer (9 articles)

Reset Printing System on Mac OS
Thursday, February 13, 2020 apple mac macbook macos print printer printing reset reset printer
How to Add a Network Printer (MacBook)
Updated: Thursday, January 13, 2022 mac macbook osx printer
How to Add a Network Printer (Windows)
Updated: Wednesday, December 19, 2018 printer windows
Remove Existing Printers (Windows)
Monday, August 6, 2018 printer remove windows
Remove Existing Printers (MacBook)
Updated: Wednesday, December 19, 2018 macbook printer reinstall printer uninstall uninstall printer

Projector (4 articles)

Projector Screen alignment using Quick Corner feature new
Tuesday, March 14, 2023 does not fit screen image image is off the screen keystone projector quick corner
Epson 83+ (and older projectors) using NEW M1 Macbook Air
Monday, June 13, 2022 hdmi m1 macbook air projector resolution vga
Changing the Projection Mode on an Epson Projector
Tuesday, October 19, 2021
Projector Menu - FIX upside down projection on Epson model projectors
Tuesday, April 2, 2019

Smart Board (2 articles)

SMART Board troubleshooting quick guide with slides
Monday, February 10, 2020 smart board pen tray smart board power smart board troubleshooting
SMART Board touch controls/pens NOT fully functional
Updated: Wednesday, October 30, 2019 smart board touch controls smart ink smart pens

Television (1 articles)

Miracast on Windows 10
Thursday, October 28, 2021 cast dell samsung tv windows 10

Vivi (1 articles)

Vivi Setup for Windows/Mac
Updated: Thursday, December 8, 2022

Network Connectivity

ISP (1 articles)

FCC Affordable Connectivity Program
Tuesday, November 22, 2022

Websites (1 articles)

Clear cache on Google Chrome
Updated: Monday, September 13, 2021 cache chrome chrome os clear cache cookies google chrome websites clear cache

Wireless Internet (3 articles)

Internet Essentials low-cost Internet Comcast
Monday, March 30, 2020 comcast family wifi internet access low cost
Remove network from Mac preferred list
Updated: Tuesday, October 8, 2019 fgsd-public macbook macos preferred preferred network system preferences
Macbook Wireless Issues
Updated: Wednesday, November 2, 2016

Phone Systems

Auto Dialer (1 articles)

Auto Dialer/Intouch
Friday, February 21, 2020

Call/Recieve (5 articles)

Call Desk Phone Call Forwarding
Updated: Tuesday, December 6, 2022
How to make an audio page to the Cisco Desk Phone Speakers
Updated: Wednesday, October 26, 2022
How to do a One to One Page
Updated: Thursday, February 14, 2019
How to make a page on the Overhead Speakers
Updated: Thursday, October 27, 2022
How to setup a phone "MeetMe" Conference Bridge
Updated: Wednesday, January 10, 2018

Phone Information (1 articles)

Cisco Phone and Voice Mail Guide
Updated: Wednesday, August 12, 2020

Voicemail (1 articles)

Cisco Phone and Voice Mail Guide
Updated: Wednesday, August 12, 2020

Security

2-Step Verification (1 articles)

Microsoft 2FA Phone Method
Updated: Thursday, December 8, 2022

Account Security (3 articles)

How to view/change your Microsoft Multifactor Authentication information
Updated: Tuesday, May 31, 2022 2 factor 2 step 2fa authentication. mfa
Microsoft 2-Step Enrollment
Updated: Tuesday, November 8, 2022 2 factor 2 step 2fa 2-factor 2-step authentication. mfa
Google 2-Step Verification
Updated: Wednesday, May 18, 2022 2 factor 2 step 2fa mfa

Malware (1 articles)

Remove WeKnow.ac malware (Updated)
Updated: Monday, March 11, 2019

Phishing (5 articles)

Phishing email - fake invoice new
Monday, March 13, 2023 phishing social engineering spam
Phishing email - PDF document shared with you new
Monday, March 13, 2023 phishing spam
Mark an Email as Phishing
Updated: Friday, January 6, 2023 phishing scam
Mark an Email as SPAM
Friday, January 6, 2023 spam
How to Report a Phishing Document
Updated: Friday, January 6, 2023 phishing phishing attempts report scam spam

Software

Adobe Apps (1 articles)

How to log into Adobe Spark
Friday, February 5, 2021 adobe adobe creative cloud spark

Browser (Chrome, Firefox, Etc.) (14 articles)

Fixing black screen when casting a streaming service (Disney +, Netflix, Amazon Prime, etc.)
Updated: Friday, December 16, 2022
Camera and Microphone permissions for websites on Chrome
Thursday, November 5, 2020 browser camera chrome chromebook macbook microphone permissions website
How To Print from Google Classroom
Monday, April 13, 2020 classroom google print
Useful Google Hangouts /MEET links for staff
Monday, April 6, 2020 google calendar google hangouts google meet
How to Access Student Surveys
Updated: Thursday, October 3, 2019

Canvas (3 articles)

Starting a chat session with Canvas Support (Available for all staff)
Updated: Tuesday, February 9, 2021 canvas canvas support chat support
Add a Parent (observer) to a Student in Canvas
Thursday, January 21, 2021 canvas observer parent student
Using Canvas-TurnItIn Integration
Updated: Thursday, October 15, 2020 assignment canvas integration plagiarism review turnitin

Chrome OS (9 articles)

Fix Student Google Login Challenge
Updated: Wednesday, January 4, 2023
Adding GC-OFF-COP to a chromebook
Wednesday, September 15, 2021
Text to Speech on Chromebooks
Tuesday, November 3, 2020 chromebook accessibility text to speak
How to update a Chromebook
Thursday, October 1, 2020 chrome os chromebook updates
Student Chromebook Pop-Up ad removal
Thursday, February 6, 2020

Clever (2 articles)

Google Apps (17 articles)

Using the Microphone in Google Translate
Friday, October 28, 2022
Using Google Translate to Translate Documents
Friday, October 28, 2022
Slide Translato - Translate Google Slides into Multiple Language
Friday, October 28, 2022
Restricted Student Profiles
Updated: Thursday, May 6, 2021 allow allow list block block list block website restrict restricted restricted sites restricted students restrictions website
How to keep your FGSD Gmail and Drive data after you graduate (Google Transfer and Google Takeout)
Updated: Wednesday, June 8, 2022 data drive gmail google takeout google transfer takeout transfer

HMH Math (1 articles)

Resolving Adaptive Products not showing in HMH
Wednesday, September 4, 2019

Infinite Visions (2 articles)

How to connect to the Infinite Visions Employee Access Portal
Updated: Monday, January 23, 2023 infinite visions iv
Citrix for Infinite Visions
Updated: Monday, November 14, 2022

iOS Apps (3 articles)

iOS TeacherVue/AdminVue App Setup
Updated: Tuesday, January 17, 2023 adminvue teacherview teachervue
Student iPad app request
Monday, October 8, 2018 app app request apps ios ipad
How to install iOS applications (JAMF)
Updated: Wednesday, September 12, 2018

macOS (11 articles)

Update Current macOS while avoiding new OS Upgrade
Updated: Tuesday, November 1, 2022 apple mac macbook macos update upgrade
Adding a USB Printer (macOS)
Updated: Friday, October 14, 2022
Deleting a Printer (macOS)
Updated: Wednesday, June 1, 2022
Add printer to Sub MacBook
Wednesday, April 20, 2022
macOS Update vs Upgrade
Tuesday, June 22, 2021

Microsoft Office (5 articles)

Microsoft Sign out and Sign back in on MacBook
Updated: Monday, February 27, 2023 microsoft excel microsoft office microsoft powerpoint microsoft word
Uninstall and Reinstall Microsoft programs in Self Service (Mac)
Wednesday, September 1, 2021 microsoft reinstall uninstall
Activate Microsoft Office 365
Updated: Wednesday, January 19, 2022
How to Install Office 365 - Windows, Off Site
Wednesday, February 3, 2021 365 install microsoft off office pc portal site windows windows 10
How to Install Office 365 - Windows, On Site
Updated: Thursday, August 25, 2022 365 excel install office pc windows windows 10 word

Other (11 articles)

How to use the FG Tech Help Utility (Windows OS and macOS)
Updated: Wednesday, October 26, 2022
Install Elmo Interactive Tool on Mac
Friday, January 8, 2021 eit elmo mac
Google Login - Canvas - Zoom en Español
Updated: Friday, September 18, 2020 canvas chromebook login spanish zoom
Transcribe voicemail recording with Dragon software
Updated: Tuesday, March 3, 2020
Blue Screen after installing Dell Support Assist
Tuesday, January 28, 2020

Schoology (2 articles)

Export AND Download your courses from Schoology
Updated: Tuesday, August 4, 2020 export schoology
Schoology End of Year-Export Resources
Wednesday, June 10, 2020

Securly (2 articles)

Force Focused (Active) Window to Maximize in Securly
Thursday, February 2, 2023 active desk desktop force maximize securly switch screen window
Securly Classroom (Device Console)
Wednesday, September 7, 2022

Smart Notebook (1 articles)

SMART Notebook 17 Product Key Activation on Mac
Updated: Tuesday, October 17, 2017 smart smart notebook

Synergy (2 articles)

Synergy Mass Email
Wednesday, August 10, 2022
Synergy:How to create or add students to a seating chart
Updated: Thursday, August 26, 2021

Vivi (4 articles)

Vivi for iPad Users
Updated: Monday, January 23, 2023 ios ipad vivi vivi app
Vivi for Chromebook Users
Friday, January 13, 2023 cast chromebook chromeos vivi web app
Vivi for Windows Users
Updated: Monday, January 23, 2023 casting vivi vivi app windows
Vivi for MacOS Users
Updated: Monday, January 23, 2023 macos user vivi vivi app

Zoom (12 articles)

Zoom Call Out feature
Updated: Monday, September 26, 2022
How to Fix the "Zoom Client must be Upgraded..." issue
Updated: Tuesday, January 18, 2022 chrome os chromebook
Access Permissions Error in Zoom Add-on for Google Calendar
Friday, December 3, 2021
Video for new staff using iPevo and ZOOM
Updated: Thursday, October 14, 2021 doc cam elmo ipevo zoom
Adding an Alternate Host to an Existing Meeting in Zoom
Wednesday, May 19, 2021

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