General Issues (3 articles)
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How to Access Think Central for Students
Updated: Monday, December 5, 2022 chromebook think central
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Access Sub Account and Drive in Google Chrome
Updated: Thursday, May 19, 2022 chrome sub sub account sub drive sub sign in substitute
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FGSD Helpful Links
Updated: Tuesday, October 17, 2017
Login Issues (1 articles)
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How to Install and Connect to the VPN
Updated: Thursday, July 28, 2022 anyconnect cisco anyconnect network remote remote access remote connection telecommuting virtual private network vpn
Accounts
Password Reset (3 articles)
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Windows Password Reset
Updated: Wednesday, February 8, 2023
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MacBook Password Reset
Updated: Friday, January 27, 2023
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FGSD Account Password Reset
Updated
Updated: Thursday, March 16, 2023
Student Account (2 articles)
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How to log into Chromebooks using a Clever Badge
Updated: Monday, October 10, 2022 chromebook login clever clever badge login student account student login
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How to Print Clever Badges
Updated: Monday, March 9, 2020 badge badges clever clever badge student account student login
User Accounts (2 articles)
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2-Step Verification
Updated: Thursday, October 7, 2021 2 factor 2 step 2-factor 2-step authentication. google apps g-suite
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Substitute Staff Account (Mac and PC)
Updated: Thursday, February 16, 2023
Hardware
3D Printer (4 articles)
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How to level the FlashForge 3D Printer
Updated: Thursday, October 17, 2019 3d 3d print 3d printer flashforge flashforge finder level leveling printer
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How to power on/off the Flashforge 3D printer
Updated: Thursday, October 17, 2019 3d 3d print 3d printer flashforge flashforge finder
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TOYBOX 3D printer setup and app use
Updated: Wednesday, November 13, 2019 3d 3d print 3d printer flashforge flashforge finder toybox
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3D Printing with the Flashforge Finder
Updated: Thursday, May 2, 2019 3d 3d print 3d printer finder flashforge print
Chromebook (16 articles)
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How to turn ON/OFF Accessibility Settings on a Chromebook
new
Wednesday, March 8, 2023 chromevox docked magnifier screen magnifier spoken feedback
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Adding a Printer to a Chromebook (local user)
Updated: Friday, January 6, 2023 chromebook printer
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Chromebook login - Español
Tuesday, April 7, 2020
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Chromebook Login
Updated: Tuesday, March 31, 2020
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How to enable Webcam on a Chromebook for use in apps like Google hangouts
Monday, March 30, 2020 google hangouts meet webcam
Copier (6 articles)
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Print Release - manual preference adjustment (Macbook)
Updated: Thursday, February 13, 2020
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High School Mac OS Copier Print Release Function and Print Job Retrieval
Monday, April 1, 2019 copier printer printer setting
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High School Windows Copier Print Release Function and Print Job Retrieval
Updated: Monday, April 1, 2019 copier printer printer setting
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Add an email address to Konica bizhub 754 & 454 copier
Updated: Tuesday, May 15, 2018 add email copy machine email address konica scan scanner scanning
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How to set up copier codes for Konica copiers
Updated: Wednesday, June 6, 2018 account track code codes copier konica
Document Camera (1 articles)
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iPad and Macbook connection guide for use as Doc Cam in Zoom
Thursday, October 15, 2020 doc cam instructional assistant ipad macbook zoom
Fax (1 articles)
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Testing a Fax Send and Receive
Updated: Thursday, November 3, 2022
iPad (5 articles)
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Wipe and Enroll iPad as staff device
Updated: Wednesday, May 19, 2021 ipad
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iPad will NOT connect to Self-Service
Updated: Tuesday, October 9, 2018
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Setup Student iPad
Updated: Thursday, January 31, 2019
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Setup Staff iPad
Updated: Friday, October 5, 2018
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Apple Device Summer Storage
Updated: Wednesday, June 13, 2018
Laptop (2 articles)
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Dell Laptop Audio Settings
Updated: Wednesday, November 16, 2022 detects communication activityopen enable audio enhancements sound control panelfrom
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CAMERA on Win10 laptop (let apps use cam)
Updated: Monday, March 30, 2020 camera google hangouts laptop webcam win10
Macbook (3 articles)
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How to check your AUDIO OUTPUT on your new MACBOOK M1 Air laptop
Friday, September 16, 2022 3.5mm jack bluetooth external speakers macbook air sound
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MacBook SMC and NVRAM Reset (Intel models only)
Updated: Friday, September 23, 2022
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How to Log In to an FGSD IA Macbook
Updated: Friday, March 12, 2021 classified ia instructional assistant ipad doc cam macbook zoom
Other (4 articles)
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Sodexo Time Clock Ethernet Access
Wednesday, January 25, 2023 adp intouch 9000 kitchen clock sodexo time clock
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Meeting Owl Camera Instructions
Updated: Tuesday, January 31, 2023 camera meeting owl meeting owl camera microphone speaker zoom camera
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{INFORMATIVE} Cable Connector Guides
Thursday, September 12, 2019
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How to use a Verizon Jetpack
Thursday, June 13, 2019 jetpack verizon
Printer (9 articles)
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Reset Printing System on Mac OS
Thursday, February 13, 2020 apple mac macbook macos print printer printing reset reset printer
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How to Add a Network Printer (MacBook)
Updated: Thursday, January 13, 2022 mac macbook osx printer
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How to Add a Network Printer (Windows)
Updated: Wednesday, December 19, 2018 printer windows
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Remove Existing Printers (Windows)
Monday, August 6, 2018 printer remove windows
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Remove Existing Printers (MacBook)
Updated: Wednesday, December 19, 2018 macbook printer reinstall printer uninstall uninstall printer
Projector (4 articles)
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Projector Screen alignment using Quick Corner feature
new
Tuesday, March 14, 2023 does not fit screen image image is off the screen keystone projector quick corner
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Epson 83+ (and older projectors) using NEW M1 Macbook Air
Monday, June 13, 2022 hdmi m1 macbook air projector resolution vga
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Changing the Projection Mode on an Epson Projector
Tuesday, October 19, 2021
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Projector Menu - FIX upside down projection on Epson model projectors
Tuesday, April 2, 2019
Smart Board (2 articles)
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SMART Board troubleshooting quick guide with slides
Monday, February 10, 2020 smart board pen tray smart board power smart board troubleshooting
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SMART Board touch controls/pens NOT fully functional
Updated: Wednesday, October 30, 2019 smart board touch controls smart ink smart pens
Television (1 articles)
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Miracast on Windows 10
Thursday, October 28, 2021 cast dell samsung tv windows 10
Vivi (1 articles)
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Vivi Setup for Windows/Mac
Updated: Thursday, December 8, 2022
Network Connectivity
ISP (1 articles)
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FCC Affordable Connectivity Program
Tuesday, November 22, 2022
Websites (1 articles)
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Clear cache on Google Chrome
Updated: Monday, September 13, 2021 cache chrome chrome os clear cache cookies google chrome websites clear cache
Wireless Internet (3 articles)
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Internet Essentials low-cost Internet Comcast
Monday, March 30, 2020 comcast family wifi internet access low cost
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Remove network from Mac preferred list
Updated: Tuesday, October 8, 2019 fgsd-public macbook macos preferred preferred network system preferences
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Macbook Wireless Issues
Updated: Wednesday, November 2, 2016
Phone Systems
Auto Dialer (1 articles)
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Auto Dialer/Intouch
Friday, February 21, 2020
Call/Recieve (5 articles)
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Call Desk Phone Call Forwarding
Updated: Tuesday, December 6, 2022
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How to make an audio page to the Cisco Desk Phone Speakers
Updated: Wednesday, October 26, 2022
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How to do a One to One Page
Updated: Thursday, February 14, 2019
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How to make a page on the Overhead Speakers
Updated: Thursday, October 27, 2022
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How to setup a phone "MeetMe" Conference Bridge
Updated: Wednesday, January 10, 2018
Phone Information (1 articles)
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Cisco Phone and Voice Mail Guide
Updated: Wednesday, August 12, 2020
Voicemail (1 articles)
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Cisco Phone and Voice Mail Guide
Updated: Wednesday, August 12, 2020
Security
2-Step Verification (1 articles)
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Microsoft 2FA Phone Method
Updated: Thursday, December 8, 2022
Account Security (3 articles)
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How to view/change your Microsoft Multifactor Authentication information
Updated: Tuesday, May 31, 2022 2 factor 2 step 2fa authentication. mfa
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Microsoft 2-Step Enrollment
Updated: Tuesday, November 8, 2022 2 factor 2 step 2fa 2-factor 2-step authentication. mfa
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Google 2-Step Verification
Updated: Wednesday, May 18, 2022 2 factor 2 step 2fa mfa
Malware (1 articles)
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Remove WeKnow.ac malware (Updated)
Updated: Monday, March 11, 2019
Phishing (5 articles)
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Phishing email - fake invoice
new
Monday, March 13, 2023 phishing social engineering spam
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Phishing email - PDF document shared with you
new
Monday, March 13, 2023 phishing spam
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Mark an Email as Phishing
Updated: Friday, January 6, 2023 phishing scam
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Mark an Email as SPAM
Friday, January 6, 2023 spam
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How to Report a Phishing Document
Updated: Friday, January 6, 2023 phishing phishing attempts report scam spam
Software
Adobe Apps (1 articles)
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How to log into Adobe Spark
Friday, February 5, 2021 adobe adobe creative cloud spark
Browser (Chrome, Firefox, Etc.) (14 articles)
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Fixing black screen when casting a streaming service (Disney +, Netflix, Amazon Prime, etc.)
Updated: Friday, December 16, 2022
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Camera and Microphone permissions for websites on Chrome
Thursday, November 5, 2020 browser camera chrome chromebook macbook microphone permissions website
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How To Print from Google Classroom
Monday, April 13, 2020 classroom google print
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Useful Google Hangouts /MEET links for staff
Monday, April 6, 2020 google calendar google hangouts google meet
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How to Access Student Surveys
Updated: Thursday, October 3, 2019
Canvas (3 articles)
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Starting a chat session with Canvas Support (Available for all staff)
Updated: Tuesday, February 9, 2021 canvas canvas support chat support
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Add a Parent (observer) to a Student in Canvas
Thursday, January 21, 2021 canvas observer parent student
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Using Canvas-TurnItIn Integration
Updated: Thursday, October 15, 2020 assignment canvas integration plagiarism review turnitin
Chrome OS (9 articles)
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Fix Student Google Login Challenge
Updated: Wednesday, January 4, 2023
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Adding GC-OFF-COP to a chromebook
Wednesday, September 15, 2021
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Text to Speech on Chromebooks
Tuesday, November 3, 2020 chromebook accessibility text to speak
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How to update a Chromebook
Thursday, October 1, 2020 chrome os chromebook updates
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Student Chromebook Pop-Up ad removal
Thursday, February 6, 2020
Clever (2 articles)
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Sign in without a CLEVER Badge
Thursday, October 21, 2021
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Sign in without a CLEVER Badge
Thursday, October 21, 2021
Google Apps (17 articles)
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Using the Microphone in Google Translate
Friday, October 28, 2022
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Using Google Translate to Translate Documents
Friday, October 28, 2022
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Slide Translato - Translate Google Slides into Multiple Language
Friday, October 28, 2022
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Restricted Student Profiles
Updated: Thursday, May 6, 2021 allow allow list block block list block website restrict restricted restricted sites restricted students restrictions website
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How to keep your FGSD Gmail and Drive data after you graduate (Google Transfer and Google Takeout)
Updated: Wednesday, June 8, 2022 data drive gmail google takeout google transfer takeout transfer
HMH Math (1 articles)
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Resolving Adaptive Products not showing in HMH
Wednesday, September 4, 2019
Infinite Visions (2 articles)
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How to connect to the Infinite Visions Employee Access Portal
Updated: Monday, January 23, 2023 infinite visions iv
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Citrix for Infinite Visions
Updated: Monday, November 14, 2022
iOS Apps (3 articles)
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iOS TeacherVue/AdminVue App Setup
Updated: Tuesday, January 17, 2023 adminvue teacherview teachervue
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Student iPad app request
Monday, October 8, 2018 app app request apps ios ipad
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How to install iOS applications (JAMF)
Updated: Wednesday, September 12, 2018
macOS (11 articles)
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Update Current macOS while avoiding new OS Upgrade
Updated: Tuesday, November 1, 2022 apple mac macbook macos update upgrade
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Adding a USB Printer (macOS)
Updated: Friday, October 14, 2022
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Deleting a Printer (macOS)
Updated: Wednesday, June 1, 2022
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Add printer to Sub MacBook
Wednesday, April 20, 2022
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macOS Update vs Upgrade
Tuesday, June 22, 2021
Microsoft Office (5 articles)
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Microsoft Sign out and Sign back in on MacBook
Updated: Monday, February 27, 2023 microsoft excel microsoft office microsoft powerpoint microsoft word
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Uninstall and Reinstall Microsoft programs in Self Service (Mac)
Wednesday, September 1, 2021 microsoft reinstall uninstall
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Activate Microsoft Office 365
Updated: Wednesday, January 19, 2022
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How to Install Office 365 - Windows, Off Site
Wednesday, February 3, 2021 365 install microsoft off office pc portal site windows windows 10
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How to Install Office 365 - Windows, On Site
Updated: Thursday, August 25, 2022 365 excel install office pc windows windows 10 word
Other (11 articles)
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How to use the FG Tech Help Utility (Windows OS and macOS)
Updated: Wednesday, October 26, 2022
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Install Elmo Interactive Tool on Mac
Friday, January 8, 2021 eit elmo mac
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Google Login - Canvas - Zoom en Español
Updated: Friday, September 18, 2020 canvas chromebook login spanish zoom
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Transcribe voicemail recording with Dragon software
Updated: Tuesday, March 3, 2020
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Blue Screen after installing Dell Support Assist
Tuesday, January 28, 2020
Schoology (2 articles)
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Export AND Download your courses from Schoology
Updated: Tuesday, August 4, 2020 export schoology
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Schoology End of Year-Export Resources
Wednesday, June 10, 2020
Securly (2 articles)
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Force Focused (Active) Window to Maximize in Securly
Thursday, February 2, 2023 active desk desktop force maximize securly switch screen window
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Securly Classroom (Device Console)
Wednesday, September 7, 2022
Smart Notebook (1 articles)
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SMART Notebook 17 Product Key Activation on Mac
Updated: Tuesday, October 17, 2017 smart smart notebook
Synergy (2 articles)
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Synergy Mass Email
Wednesday, August 10, 2022
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Synergy:How to create or add students to a seating chart
Updated: Thursday, August 26, 2021
Vivi (4 articles)
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Vivi for iPad Users
Updated: Monday, January 23, 2023 ios ipad vivi vivi app
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Vivi for Chromebook Users
Friday, January 13, 2023 cast chromebook chromeos vivi web app
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Vivi for Windows Users
Updated: Monday, January 23, 2023 casting vivi vivi app windows
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Vivi for MacOS Users
Updated: Monday, January 23, 2023 macos user vivi vivi app
Zoom (12 articles)
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Zoom Call Out feature
Updated: Monday, September 26, 2022
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How to Fix the "Zoom Client must be Upgraded..." issue
Updated: Tuesday, January 18, 2022 chrome os chromebook
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Access Permissions Error in Zoom Add-on for Google Calendar
Friday, December 3, 2021
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Video for new staff using iPevo and ZOOM
Updated: Thursday, October 14, 2021 doc cam elmo ipevo zoom
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Adding an Alternate Host to an Existing Meeting in Zoom
Wednesday, May 19, 2021
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