Blue Screen after installing Dell Support Assist

After installing Dell Support Assist, you encounter a Blue Screen of Death (BSOD) a few minutes after installation.

The issue is caused by an incompatibility with the Intel RST driver.

FIX:

Uninstall Dell Support Assist
type  (windows key + "R")
Type "Device Manager"
Locate and left click "Storage Controllers"
Locate and right click "Intel(R) Chipset SATA/PCIe RST Premium Controller"
Left click "Update Driver"
Left click "Search automatically for updated driver software"
Let computer update driver automatically

Install Dell Support Assist

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Re: Support Assist, 1909, BSOD (BAD_POOL_CALLER)

@mrgintautas @donm4599x we have found the issue to be caused by an incompatibility with the Intel RST driver. Our recommendation to resolve this issue is to run Support Assist on the system to ensure that the system finds the latest drivers and installs them.

Once done - uninstall Support Assist from the system.

Manually update the latest iRST driver on the system - more info on how to do this can be found here under "Resolution Steps"

If that fails to resolve the issue it is recommended to manually install the iRST driver instead.

Unzip the latest iRST driver for your notebook. Navigate to Windows 10 device manager and locate the Storage Controller. Select the controller that has Intel in it's name. Right click "Update Driver", select driver manually from the drive and navigate to the folder where you extracted the iRST driver too. Choose the Windows 10 folder and select Ok. Once it installs, reboot the system. 

Now install Support Assist and then system should no longer bluescreen.

That article I also provided a link to also explains how to resolve the bluescreen issues when updating to 1909 and 1903. 

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
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Creation date: 1/28/2020 11:15 AM (kmalapit)      Updated: 1/28/2020 11:15 AM ()