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Required Multifactor App Setup for Microsoft SSO logins (Frontline, etc.)*

Some of you might have noticed a new pop up when signing into Frontline (or any app that uses our Microsoft SSO for signing in). It'll look something like this when you get the notice:

You can use the skip button up to 3 times before the system will require you to register this app (Microsoft is doing this to improve security). The app is "Microsoft Authenticator" which is available for all smartphones. After the pairing is all done, you can still receive texts when possible if you prefer (and as long as the system allows it) but please keep the Microsoft Authenticator app on your device, otherwise you will potentially need to go through the pairing process all over again when it asks you to proceed into your account with the authenticator app at a later date.

Here are the instructions on how to install and pair the Microsoft Authenticator app with your phone:

If you click Next, you'll see this screen:

Please download the 'Microsoft Authenticator' app on your cell phone (do NOT sign into it... just download it). The icon looks EXACTLY like this:
(if the icon doesn't look like that, it's probably a different authenticator app, and won't work for the next steps).

Then click on Next on the computer prompt.

You'll now see this:

Open the authenticator app and follow the prompts on the screen. You won't need to sign in, but you'll want to make sure notifications are allowed for the app (it prompts you when you (or anyone) is trying to log into your account with your email). If notifications are disabled, the app pairing might fail.

You'll basically open up the Microsoft Authenticator app on your phone (allow notifications when it prompts you for it), click on the + icon on the top right and select 'Work or school account', and then click on the Scan QR Code option. Click on Next on the computer prompt.

You'll then see this on the computer screen (The QR code shown below is an EXAMPLE - do NOT use this QR code in this guide - it will not work for you. You must scan your own code that is on the Microsoft web page you were directed to in setting up the app).

You can now scan your QR code with your authenticator app (The QR code shown above is an EXAMPLE - do NOT use this QR code in this guide - it will not work for you. You must scan your own code that is on the Microsoft web page you were directed to in setting up the app).

Once it's added to your app successfully, you'll click Next on the computer prompt. You'll now see this screen:

The computer screen will show a number to match on your phone. On your phone, a notification should prompt you to open the authenticator app and you'll enter the same number you see on your computer screen (provided you're actively logging into something). It'll look something like this:

Once you enter the matching number and click on Yes, you should see this:

Click on Next.

Now you are done with setting up app authentication on your device.

In the future, you'll log into services like Frontline that use Microsoft SSO with your email and password, it'll prompt you for a matching number, you'll click on the notification on your phone and enter the matching number and click on yes. If you ever get the prompt, but you're not actively logging into a site (or you notice the map shown in the app is in another state or country), that would be an indication that your password has been compromised and you'll want to get assistance to change your password as soon as possible.

Please note: If you delete the phone app (or switch phones), there is no way to reinstall it without going through the pairing process listed above again.

Here's a link for the instructions I listed above (for future reference):

If you have any questions, please let the helpdesk know. You can call us at ext 4529 or email us as

Creation date: 11/8/2023 1:22 PM      Updated: 12/1/2023 1:38 PM
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