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Forest Grove School District Help Desk

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Pearson Successnet Sound Fix

Close all open Internet browser windows

Open Adobe Reader from the Start Menu

Select Edit > Preferences

Select “Multimedia Trust (Legacy)” from the menu on the left

Make sure “Allow multimedia operations” is checked

Make sure all the “Allow…” options below the white box are checked

Make sure all the “Permission for…” options inside the white box end with “...Always”. If the options do not end in “...Always”, then follow these steps:

Select the first “Permission…” item in the box so that it is highlighted
Click on the dropdown box and select “Always”
Repeat steps for all items in the white box until they all end in “...Always”

Select “Security (Enhanced)” in the menu on the left

Remove the checkmark from “Enable Protected Mode at Startup”

Remove the checkmark from “Enable Enhanced Security”

Click the “OK” button in the lower right

Close Adobe Reader

**Open Pearson Successnet and try to play the audio in a story. If the audio still does not play, then open Adobe Reader and confirm that the settings did not revert back to the previous state. If the settings did change, then change them back following the instructions listed above.**

Creation date: 1/4/2017 1:43 PM Updated: 1/4/2017 1:43 PM