General Issues (4 articles)
-
Substitute User Guide 2023
Updated: Wednesday, November 1, 2023 substitute user guide
-
How to Access Think Central for Students*
Updated: Wednesday, August 9, 2023 chromebook think central
-
Access Generic Sub Account and Drive in Google Chrome*
Updated: Wednesday, October 25, 2023 chrome sub sub account sub drive sub sign in substitute
-
FGSD Helpful Links*
Updated: Wednesday, August 9, 2023
Login Issues (1 articles)
-
How to Install and Connect to the VPN*
Updated: Thursday, July 20, 2023 anyconnect cisco anyconnect network remote remote access remote connection telecommuting virtual private network vpn
Accounts
Password Reset (3 articles)
-
Windows Password Reset*
Updated: Thursday, July 20, 2023 password password reset reset windows
-
MacBook Password Reset*
Updated: Thursday, July 20, 2023 mac macbook password password reset reset
-
FGSD Account Password Reset*
Updated: Thursday, July 20, 2023 azure password password reset reset
Student Account (2 articles)
-
How to log into Chromebooks using a Clever Badge*
Updated: Tuesday, August 1, 2023 chromebook login clever clever badge login student account student login
-
How to Print Clever Badges*
Updated: Tuesday, August 1, 2023 badge badges clever clever badge student account student login
User Accounts (1 articles)
-
Google 2-Step Verification*
Updated: Monday, November 13, 2023 2 factor 2 step 2-factor 2-step authentication. google apps g-suite
Hardware
3D Printer (4 articles)
-
How to level the FlashForge 3D Printer
Updated: Thursday, October 17, 2019 3d 3d print 3d printer flashforge flashforge finder level leveling printer
-
How to power on/off the Flashforge 3D printer
Updated: Thursday, October 17, 2019 3d 3d print 3d printer flashforge flashforge finder
-
TOYBOX 3D printer setup and app use
Updated: Wednesday, November 13, 2019 3d 3d print 3d printer flashforge flashforge finder toybox
-
3D Printing with the Flashforge Finder
Updated: Thursday, May 2, 2019 3d 3d print 3d printer finder flashforge print
Chromebook (18 articles)
-
Cloud Audio Recorder Google Workspace App*
Updated
Updated: Thursday, November 30, 2023
-
Substitute Computer User Guide: 2023 Chromebook
Updated: Wednesday, November 1, 2023 substitute
-
How to turn ON/OFF Accessibility Settings on a Chromebook*
Updated: Tuesday, August 1, 2023 chromevox docked magnifier screen magnifier spoken feedback
-
Adding a Printer to a Chromebook (local user)*
Updated: Tuesday, August 1, 2023 chromebook printer
-
Chromebook login - Español*
Updated: Tuesday, August 1, 2023
Copier (6 articles)
-
Print Release - manual preference adjustment (Macbook)*
Updated: Thursday, August 3, 2023
-
High School Mac OS Copier Print Release Function and Print Job Retrieval*
Updated: Thursday, August 3, 2023 copier printer printer setting
-
High School Windows Copier Print Release Function and Print Job Retrieval*
Updated: Thursday, August 3, 2023 copier printer printer setting
-
Add an email address to Konica bizhub 754 & 454 copier*
Updated: Thursday, August 3, 2023 add email copy machine email address konica scan scanner scanning
-
How to set up copier codes for Konica copiers*
Updated: Thursday, August 3, 2023 account track code codes copier konica
Document Camera (2 articles)
-
iPevo Quick Guide - Getting started*
Updated
Updated: Thursday, November 30, 2023 connections controls document camera ipevo
-
iPad and Macbook connection guide for use as Doc Cam in Zoom*
Updated
Updated: Thursday, November 30, 2023 doc cam instructional assistant ipad macbook zoom
Fax (1 articles)
-
Testing a Fax Send and Receive*
Updated: Thursday, August 3, 2023
iPad (5 articles)
-
Wipe and Enroll iPad as staff device*
Updated: Thursday, August 3, 2023 ipad
-
iPad will NOT connect to Self-Service*
Updated: Thursday, August 3, 2023
-
Setup Student iPad*
Updated: Thursday, August 3, 2023
-
Setup Staff iPad*
Updated: Thursday, August 3, 2023
-
Apple Device Summer Storage*
Updated: Thursday, August 3, 2023
Laptop (2 articles)
-
Dell Laptop Audio Settings*
Updated: Thursday, August 3, 2023 detects communication activityopen enable audio enhancements sound control panelfrom
-
CAMERA on Win10 laptop (let apps use cam)*
Updated: Thursday, August 3, 2023 camera google hangouts laptop webcam win10
Macbook (3 articles)
-
How to check your AUDIO OUTPUT on your new MACBOOK M1 Air laptop*
Updated: Wednesday, August 9, 2023 3.5mm jack bluetooth external speakers macbook air sound
-
MacBook SMC and NVRAM Reset (Intel models only)*
Updated: Thursday, October 26, 2023
-
How to Log In to an FGSD IA Macbook**
Updated: Thursday, October 26, 2023 classified ia instructional assistant ipad doc cam macbook zoom
Other (4 articles)
-
Sodexo Time Clock Ethernet Access*
Updated: Friday, August 11, 2023 adp intouch 9000 kitchen clock sodexo time clock
-
Meeting Owl Camera Instructions*
Updated: Friday, August 11, 2023 camera meeting owl meeting owl camera microphone speaker zoom camera
-
{INFORMATIVE} Cable Connector Guides*
Updated: Friday, August 11, 2023
-
How to use a Verizon Jetpack*
Updated: Friday, August 11, 2023 jetpack verizon
Printer (9 articles)
-
Reset Printing System on Mac OS*
Updated: Thursday, October 26, 2023 apple mac macbook macos print printer printing reset reset printer
-
How to Add a Network Printer (MacBook)*
Updated: Thursday, October 26, 2023 mac macbook osx printer
-
How to Add a Network Printer (Windows)*
Updated: Thursday, October 26, 2023 printer windows
-
Remove Existing Printers (Windows)*
Updated: Thursday, October 26, 2023 printer remove windows
-
Remove Existing Printers (MacBook)*
Updated: Thursday, October 26, 2023 macbook printer reinstall printer uninstall uninstall printer
Projector (4 articles)
-
Projector Screen alignment using Quick Corner feature*
Updated: Friday, August 11, 2023 does not fit screen image image is off the screen keystone projector quick corner
-
Epson 83+ (and older projectors) using NEW M1 Macbook Air*
Updated: Friday, August 11, 2023 hdmi m1 macbook air projector resolution vga
-
Changing the Projection Mode on an Epson Projector*
Updated: Friday, August 11, 2023
-
Projector Menu - FIX upside down projection on Epson model projectors*
Updated: Friday, August 11, 2023
Smart Board (2 articles)
-
SMART Board troubleshooting quick guide with slides*
Updated: Thursday, October 26, 2023 smart board pen tray smart board power smart board troubleshooting
-
SMART Board touch controls/pens NOT fully functional*
Updated: Thursday, October 26, 2023 smart board touch controls smart ink smart pens
Television (1 articles)
-
Miracast on Windows 10*
Updated: Thursday, October 26, 2023 cast dell samsung tv windows 10
Vivi (2 articles)
-
Vivi Instructions*
Updated: Thursday, October 26, 2023 cast display install vivi
-
Vivi Setup for Windows/Mac*
Updated: Thursday, October 26, 2023
Network Connectivity
ISP (1 articles)
-
FCC Affordable Connectivity Program*
Updated: Thursday, October 26, 2023
Websites (1 articles)
-
Clear cache on Google Chrome*
Updated: Wednesday, November 1, 2023 cache chrome chrome os clear cache cookies google chrome websites clear cache
Wireless Internet (3 articles)
-
Internet Essentials low-cost Internet Comcast*
Updated
Updated: Thursday, November 30, 2023 comcast family wifi internet access low cost
-
Remove network from Mac preferred list*
Updated
Updated: Thursday, November 30, 2023 fgsd-public macbook macos preferred preferred network system preferences
-
Macbook Wireless Issues
Updated: Wednesday, November 2, 2016
Phone Systems
Auto Dialer (1 articles)
-
Auto Dialer/Intouch*
Updated
Updated: Thursday, November 30, 2023
Call/Recieve (6 articles)
-
Intrado E911 Support*
Updated
Updated: Thursday, November 30, 2023
-
Call Desk Phone Call Forwarding*
Updated
Updated: Thursday, November 30, 2023
-
How to make an audio page to the Cisco Desk Phone Speakers*
Updated
Updated: Thursday, November 30, 2023
-
How to do a One to One Page*
Updated
Updated: Thursday, November 30, 2023
-
How to make a page on the Overhead Speakers*
Updated
Updated: Thursday, November 30, 2023
Phone Information (1 articles)
-
Cisco Phone and Voice Mail Guide*
Updated
Updated: Thursday, November 30, 2023
Voicemail (1 articles)
-
Cisco Phone and Voice Mail Guide
Updated: Wednesday, August 12, 2020
Security
2-Step Verification (2 articles)
-
Required Multifactor App Setup for Microsoft SSO logins (Frontline, etc.)*
Updated
Updated: Friday, December 1, 2023 2 factor 2 step 2fa 2-factor 2-step authentication authenticator login mfa microsoft microsoft authenticator sso
-
Microsoft 2FA Phone Method
Updated: Thursday, December 8, 2022
Account Security (3 articles)
-
How to view/change your Microsoft Multifactor Authentication information*
Updated
Updated: Friday, December 1, 2023 2 factor 2 step 2fa authentication. mfa
-
Microsoft 2-Step Enrollment
Updated: Wednesday, October 18, 2023 2 factor 2 step 2fa 2-factor 2-step authentication. mfa
-
Google 2-Step Verification*
Updated
Updated: Friday, December 1, 2023 2 factor 2 step 2fa mfa
Malware (1 articles)
-
Remove WeKnow.ac malware (Updated)*
Updated: Thursday, July 20, 2023
Phishing (5 articles)
-
Phishing email - fake invoice
Monday, March 13, 2023 phishing social engineering spam
-
Phishing email - PDF document shared with you
Monday, March 13, 2023 phishing spam
-
Mark an Email as Phishing*
Updated
Updated: Friday, December 1, 2023 phishing scam
-
Mark an Email as SPAM*
Updated
Updated: Friday, December 1, 2023 spam
-
How to Report a Phishing Document*
Updated
Updated: Friday, December 1, 2023 phishing phishing attempts report scam spam
Software
Adobe Apps (1 articles)
-
How to log into Adobe Spark
Friday, February 5, 2021 adobe adobe creative cloud spark
Assessment Apps (1 articles)
-
NWEA Secure Testing App for iPad
Monday, November 6, 2023
Browser (Chrome, Firefox, Etc.) (15 articles)
-
How to Hide or Show your Bookmarks Bar in Chrome
Wednesday, May 17, 2023 bookmark bookmarks bookmarks bar chrome
-
Fixing black screen when casting a streaming service (Disney +, Netflix, Amazon Prime, etc.)
Updated: Friday, December 16, 2022
-
Camera and Microphone permissions for websites on Chrome
Thursday, November 5, 2020 browser camera chrome chromebook macbook microphone permissions website
-
How To Print from Google Classroom
Monday, April 13, 2020 classroom google print
-
Useful Google Hangouts /MEET links for staff
Monday, April 6, 2020 google calendar google hangouts google meet
Canvas (3 articles)
-
Starting a chat session with Canvas Support (Available for all staff)
Updated: Tuesday, February 9, 2021 canvas canvas support chat support
-
Add a Parent (observer) to a Student in Canvas
Thursday, January 21, 2021 canvas observer parent student
-
Using Canvas-TurnItIn Integration
Updated: Thursday, October 15, 2020 assignment canvas integration plagiarism review turnitin
Chrome OS (9 articles)
-
Fix Student Google Login Challenge
Updated: Wednesday, January 4, 2023
-
Adding GC-OFF-COP to a chromebook
Wednesday, September 15, 2021
-
Text to Speech on Chromebooks
Tuesday, November 3, 2020 chromebook accessibility text to speak
-
How to update a Chromebook
Thursday, October 1, 2020 chrome os chromebook updates
-
Student Chromebook Pop-Up ad removal
Thursday, February 6, 2020
Clever (2 articles)
-
Sign in without a CLEVER Badge
Thursday, October 21, 2021
-
Sign in without a CLEVER Badge
Thursday, October 21, 2021
Google Apps (19 articles)
-
Sending Emails to ALL Groups
Updated: Thursday, October 26, 2023
-
Graduation Takeout and Transfer Email Template
Updated: Tuesday, June 6, 2023 google takeout grad graduation takeout transfer
-
Using the Microphone in Google Translate
Friday, October 28, 2022
-
Using Google Translate to Translate Documents
Friday, October 28, 2022
-
Slide Translato - Translate Google Slides into Multiple Language
Friday, October 28, 2022
HMH Math (1 articles)
-
Resolving Adaptive Products not showing in HMH
Wednesday, September 4, 2019
Infinite Visions (2 articles)
-
How to connect to the Infinite Visions Employee Access Portal
Updated: Monday, January 23, 2023 infinite visions iv
-
Citrix for Infinite Visions
Updated: Monday, November 14, 2022
iOS Apps (3 articles)
-
iOS TeacherVue/AdminVue App Setup
Updated: Tuesday, January 17, 2023 adminvue teacherview teachervue
-
Student iPad app request
Monday, October 8, 2018 app app request apps ios ipad
-
How to install iOS applications (JAMF)
Updated: Wednesday, September 12, 2018
JAMF Pro (3 articles)
-
Unmanage MacBook in JAMF
Tuesday, May 16, 2023 jamf macbook manage jamf unmanage
-
How to Install Applications on a Macbook
Updated: Tuesday, April 18, 2023
-
Check Device PreStage Enrollment Group (MacBook or iPad)
Updated: Friday, January 7, 2022
macOS (13 articles)
-
How to mirror iPhone to a Mac with QuickTime
Monday, November 6, 2023
-
How to Quit (Close) an App on MacBook
Wednesday, November 1, 2023
-
Update Current macOS while avoiding new OS Upgrade
Updated: Friday, November 3, 2023 apple mac macbook macos update upgrade
-
Adding a USB Printer (macOS)
Updated: Friday, October 14, 2022
-
Deleting a Printer (macOS)
Updated: Wednesday, June 1, 2022
Microsoft Office (5 articles)
-
Microsoft Sign out and Sign back in on MacBook
Updated: Monday, February 27, 2023 microsoft excel microsoft office microsoft powerpoint microsoft word
-
Uninstall and Reinstall Microsoft programs in Self Service (Mac)
Wednesday, September 1, 2021 microsoft reinstall uninstall
-
Activate Microsoft Office 365
Updated: Wednesday, January 19, 2022
-
How to Install Office 365 - Windows, Off Site
Wednesday, February 3, 2021 365 install microsoft off office pc portal site windows windows 10
-
How to Install Office 365 - Windows, On Site
Updated: Thursday, August 25, 2022 365 excel install office pc windows windows 10 word
Other (14 articles)
-
Braille Embosser Settings
Friday, September 15, 2023
-
How to resize PhET for Schools on a chromebook
Updated: Tuesday, June 6, 2023 phet resize
-
State Testing on a Chromebook
Updated: Tuesday, May 2, 2023 state testing test testing tests
-
How to use the FG Tech Help Utility (Windows OS and macOS)
Updated: Wednesday, October 26, 2022
-
Install Elmo Interactive Tool on Mac
Friday, January 8, 2021 eit elmo mac
Schoology (2 articles)
-
Export AND Download your courses from Schoology
Updated: Tuesday, August 4, 2020 export schoology
-
Schoology End of Year-Export Resources
Wednesday, June 10, 2020
Securly (2 articles)
-
Force Focused (Active) Window to Maximize in Securly
Thursday, February 2, 2023 active desk desktop force maximize securly switch screen window
-
Securly Classroom (Device Console)
Wednesday, September 7, 2022
Smart Notebook (1 articles)
-
SMART Notebook 17 Product Key Activation on Mac
Updated: Tuesday, October 17, 2017 smart smart notebook
Software Center (1 articles)
-
How to install/uninstall software on a PC
Updated: Monday, April 17, 2023 application applications install programs software software center uninstall
Synergy (2 articles)
-
Synergy Mass Email
Wednesday, August 10, 2022
-
Synergy:How to create or add students to a seating chart
Updated: Thursday, August 26, 2021
Vivi (4 articles)
-
Vivi for iPad Users
Updated: Monday, January 23, 2023 ios ipad vivi vivi app
-
Vivi for Chromebook Users
Friday, January 13, 2023 cast chromebook chromeos vivi web app
-
Vivi for Windows Users
Updated: Monday, January 23, 2023 casting vivi vivi app windows
-
Vivi for MacOS Users
Updated: Monday, January 23, 2023 macos user vivi vivi app
Zoom (13 articles)
-
Share Screen in Zoom While Keeping Microphone Audio.*
Updated
Updated: Wednesday, November 29, 2023 audio mic microphone share screen sound zoom
-
Zoom Call Out feature*
Updated
Updated: Wednesday, November 29, 2023
-
How to Fix the "Zoom Client must be Upgraded..." issue*
Updated
Updated: Wednesday, November 29, 2023 chrome os chromebook
-
Access Permissions Error in Zoom Add-on for Google Calendar
Friday, December 3, 2021
-
Video for new staff using iPevo and ZOOM
Updated: Thursday, October 14, 2021 doc cam elmo ipevo zoom
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